Currently our patient list is at capacity. However, you may complete our request to register form which we will hold on file and we will contact you when we are in a position to accept new patients.
Appointments with a doctor or nurse are arranged in advance; we do not offer a walk-in service. Appointment times are from 8am to 11:45am and from 2pm to 4:45pm. You can arrange an appointment by phone, email or through our website. Phone lines are open from 8am to 12:30pm and from 2:30pm to 5:30pm Monday to Friday. Contact us by email at info@oranhealth.com or via our website using the online form. Routine appointments may be made well in advance enabling us to offer you a date and time that suits you.
If you require an urgent appointment the best option is to phone the surgery on 091 794 694 and speak with reception. Email and website requests are monitored intermittently during the day and therefore are not suitable options for an urgent appointment.
We understand that plans change and if necessary, we can re-schedule to a more suitable date and time for you. We ask that as much notice is given should you need to cancel an appointment so we can offer it to another patient. Appointments are always in demand. The best way to cancel your appointment is by calling the surgery on 091 794 694 and speaking with reception, particularly if you are cancelling on the day. We ask that cancellations are not made electronically by email as our email is only monitored intermittently during the day.
A standard appointment with a nurse or doctor is 15 minutes. Should you require a specialised service such a pre-employment medical or surgical procedure please inform reception at the time of arranging your appointment to ensure the correct time is allocated for your specific needs. Indeed, where possible, please give a brief indication of the purpose of your visit so we can ensure you are scheduled for the most suitable appointment for your needs. Try not to have a ‘shopping list’ of problems to ensure that your main concern gets due attention. If you have more than two concerns, we recommended arranging an extended consultation of 30 minutes to avoid having to arrange a further appointment at an alternative date and time to address all your needs.
We endeavour to keep to the appointment schedule but at times a consultation may overrun such as an emergency case or with a very ill patient. Please bear with us, it is not intentional, and at some time you may be that patient.
The surgery is open from 8am to 6pm Monday to Friday. Appointments are available from 8am to 11:45am and from 2pm0 to 4:45pm. Our phonelines are open from 8am to 12:30pm and from 2:30pm to 5:30pm (091 794 694).
We are closed on Saturday, Sunday and Bank Holidays. For emergency medicine outside of our opening hours patients can contact our out of hours emergency service, WestDoc, on 0818 360 000. This is available from 6pm Monday to Friday and open 24 hours on Saturday, Sunday and Bank Holidays.
All requests for medication must be received in writing to the surgery, you may complete the order form on our website, send an email to info@oranhealth.com or leave your request in the post box outside the surgery entrance. All requests require at least 48 hours/ 2 business days’ notice allowing time for the doctor to see you request, review your file and issue electronically to your nominated pharmacy.
If requesting by email or letter please always include your name, date of birth, nominated pharmacy and a list of all medication required.
There is a €20.00 fee for private prescriptions.
All patients on long term medication should be reviewed every six to twelve months. A repeat prescription will not be issued to a patient who has not been reviewed in this time frame. If you require a repeat prescription and you are not in a position to attend for a review, please advise this at the time of your request and a discretionary prescription will be issued allowing you time to arrange an appointment with the doctor before a further prescription is required.
If you have a prescription from the hospital and you are a medical card holder your pharmacy will issue you a maximum 7-day supply. You will need to bring a copy of this prescription to the surgery, so the medications are noted on your file and a medical card prescription issued and sent to your nominated pharmacy.
Wherever possible we encourage our patients to attend the surgery, the benefits of attending the surgery are you will be seen quicker and will have access to more medical equipment and medication if necessary.
If you are unable to attend and need a doctor to visit you at home, please call and speak with reception and give brief details of the problem which will be passed to the doctor on house calls. The doctor will return a telephone call first to discuss further. Following a conversation with the doctor it may be agreed that a home visit is necessary. Home visits are best arranged before 10:30am.
A home visit will be provided to our patients who are terminally ill, truly housebound or where travelling to the surgery would have a detrimental impact on or cause a deterioration in their medical condition.
It is always best to think and plan in advance.
Try and explain the main reason for your visit at the beginning of the consultation. If there are a number of problems try to write them down in advance, so you don’t forget. Realistically the doctor can deal with one or two problems in a standard consultation. However, there are times when the doctor cannot deal fully with all your problems, and they may need to arrange a follow-up appointment for you.
If you think the doctor may need to examine or do a procedure, think about what to wear. For example, will they need to take a blood sample? Check your blood pressure? If yes, wear suitable loose or short sleeves for ease.
If attending for an ante-natal appointment or suspected urinary tract infection you will need to provide a fresh urine sample. This can be done on arrival and in advance of your appointment to save time. Sample bottles are available from reception or in each bathroom.
Payment is required following each consultation. We do not offer credit facilities. We accept cash, cheques, debit and credit card payments. We also offer an on-line payment system as well for outstanding fees, prescription charges and telephone consultations using a text messaging service. We can issue receipts at each visit or one receipt at the end of the year (for tax purposes). Health expenses are tax deductible. Follow this link for further information: How to Claim Health Expenses.
Certain procedures are covered by insurance companies (VHI, LAYA, Irish Life etc.). It is best to check with your individual health insurance provider to find out what your particular plan covers. Some of the procedures covered include Cryotherapy, Join Injections and Suturing. You will need to complete a claim form which you can collect from reception in advance of your appointment; just arrive a few minutes earlier so you can complete the relevant sections and the doctor will then complete their sections during the consultation.
General medical care is free to medical card holders. However, there are a number of services we provide which are not covered by the medical card. These include examination and reports relating to an insurance policies or medico-legal purposes, pre-employment medicals, examinations relating to fitness to drive or take part in sports, school entry examinations, dressings, passport/ identity reports, travel vaccinations and some screening tests. INR and routine bloods are not covered by the medical card unless part of the management of a chronic disease e.g. Diabetes, COPD, Heart Failure, Asthma as part of an annual or interim review.
Visitors from EU countries are entitled to necessary/emergency healthcare without charge provided you have a valid European Health Insurance Card (EHIC or E111) from your own country. Please provide this information to reception prior to your consultation.
Visitors from the UK are entitled to necessary/emergency healthcare without charge provided you have a valid UK issued Global Health Insurance Card (GHIC) or European Health Insurance Card.
Necessary/emergency healthcare means healthcare that becomes medically necessary during your stay and where you cannot reasonably wait until you return home.
If travelling from abroad and outside of the above your health or travel insurance may reimburse some or all of the costs of your consultation. You will be required to pay any fees direct to the surgery. We will then provide a receipt of payment which you may submit as instructed by your insurance provider.
Call and speak with reception. If your doctor or nurse is in a consultation with a patient, they are not in a position to take your call. If this is the case, leave your contact details and a brief message with reception and your doctor or nurse will call you back as soon as reasonably possible.
Please advise if your call is an emergency, this will always be dealt with by a doctor.
Results usually arrive back within 7 – 10 days. During your consultation your nurse or doctor will advise you when is the best time to call. It is the responsibility of the patient to follow up on test results. When calling for results you may leave a voice message requesting test results (option 2 on our automated service). The doctor or nurse may send a text message regarding results or arrange an appointment to discuss face to face.
Your doctor will receive the results of tests and scans that they have ordered. If you have attended a consultant who subsequently orders tests and/ or scans as part of their diagnosis or treatment, please be aware that these results are not automatically shared with your doctor. If you wish for your doctor to receive a copy of results, please advise your consultant of this or request your own copy which you can then give to your doctor.
Medical card application forms may be obtained from reception or from the HSE website. You can apply on-line or print the form and submit by post.
Existing patients may leave the completed form at reception for the doctor to sign. We will call you when the form is ready for collection. Please allow 48 hours/2 business days to complete.
New patients to the practice are required to attend for a consultation with the doctor prior to submitting the application. Note that there is a waiting list to join the practice. You will need to complete a request to join form (link coming soon).
If you require the doctor to write a letter or complete a form on your behalf, please contact a member of the reception team, they can best advise if you require an appointment with the doctor. If an appointment is not necessary, please allow a minimum of 48 hours/2 business days to complete the required form. We will then telephone you when the form is completed and ready for collection. There is an administrative fee (from €20.00) payable to the surgery on collection.
Some forms involve greater administration or medico-legal responsibility. Please check with a member of our reception for further details on applicable fees.