Frequently Asked Questions
Surgery Hours: 8am - 6pm Monday – Friday – By appointment. Early and late appointments will be accommodated.
Telephones are operational from 8am to 6pm. 091 794 694
We are closed Saturday, Sunday and Bank Holidays. For emergency medicine during our hours of closure our patients can contact our out of hours, emergency service, Westdoc on 1850 365 000.
Out of hours Emergency Service: Westdoc 1850 365 000
Westdoc is the out-of-hours GP service.
The service is by appointment and patients access the service via a lo-call number, 1850 365 000.
We operate an appointment system in the practice. You can make an appointment by
either telephoning, calling into the practice or by e-mailing a request for one.
When making an appointment please let the receptionist know if you require
treatment over and above the normal doctor/nurse consultation time. e.g. Family consultation, Wellman/Wellwoman appointment, Travel Vaccinations etc.
Medical problems are best managed in our well-equipped surgery.
House bound patients will be accommodated with a house call when medically required.
Home Visits are best arranged before 10 am, if possible.
Practice policy requires that all prescriptions are requested in writing and 48 hours notice is required.
If you have a hospital prescription and you are a medical card holder you will need to bring this prescription to your pharmacy who will issue you with a 7 day supply of your new medications. You will then need to bring this prescription to the surgery and your medications will be noted on your chart and a new prescription issued.
We require 48 hours notice for the issuing of prescriptions.
Payment is required following each consultation. We do not offer credit.
We can issue receipts at each visit or one receipt at the end of the year (for tax purposes). For a family, we can issue a receipt for each family member at the end of the year.
For your convenience, we accept: Cash, Cheques, Laser, Visa and Mastercard.
Health expenses are tax deductable. To claim relief you will need to keep all
receipts and complete a MED 1 Form Medical Tax Relief Form
Certain procedures are covered by insurance schemes, such as Cryotherapy (please check with your insurance company if your policy covers you for the services you require). Routine consultations and other services are payable directly to your doctor.
(Please see ‘useful links’ for details on health insurance companies).
Patients with a valid medical card are covered for almost all medical visits certain things are not covered. Some examples of what is not covered are: examination and reports relating to insurance policies or for medico-legal purposes, pre-employment medicals, examinations relating to fitness to drive or take part in sports, school entry examinations, travel vaccinations and some screening tests, 24 hour blood pressure monitoring.
Blood tests done for the management of acute medical conditions do not incur a charge
The practice nurse takes calls between 12pm and 1pm. IF you wish to speak to a doctor, please leave your contact details and you will receive a call as soon as possible, usually at lunch time or after surgery hours.
Emergency telephone calls will always be dealt with by a doctor.
Test results usually arrive back within 7 to 10 days, depending on the test. Your doctor or nurse will inform you at time of consultation when is the best time to call. When calling for results, please call between 12pm and 1pm.
If you require the doctor to write a letter e.g. Housing Letter, or to fill in any other forms such as school/college form etc. please allow 3 working days for completion. There is an administrative fee to be paid when collecting your completed Form or Letter from reception. For most forms, the standard 'form fee' applies. Department of Social Welfare forms do not incur a charge.
Medical card application forms can be obtained from reception or downloaded (see links below). Patients are required to complete the application form and return it to the receptionist. The form will then be signed by one of the GP partners. Existing patients can leave completed medical card application forms at reception to be signed by one of the partner doctors and collected the next day. Further information on eligibility for medical cards can be found at www.medicalcard.ie
Medical Card and Doctor Visit Card Application
Medical Card GP Visit Card Application Form
Medical Card Application for the over 70’s
Medical Cards For over 70s
The GMS medical card entitles holders to a wide range of medical services from their nominated GP/surgery. These services are provided to the medical card holder free of charge and include standard consultations for treatment of illnesses and related services necessary for the treatment of a wide range of medical conditions. Full medical card and Doctor Only medical card holders are entitled to the same services free of charge within the surgery.
The Medical Card Scheme entitles current card holders to a wide range of
services from their family doctor. The doctor receives payment from the State
for these services. There are, however, some services which your family doctor may be able to
provide but which are not paid for by the State. The most usual services
requested which are not paid for by the State are:
MEDICAL EXAMINATIONS OR REPORTS FOR LEGAL PURPOSES
EXMINATIONS RELATING TO INSURANCE POLICIES
EXAMINATIONS RELATING TO FITNESS TO DRIVE INCLUDING EYE TEST
SCHOOL ENTRY EXAMINATIONS
EXAMINATIONS IN CONNECTION WITH FITNESS TO TAKE PART IN SPORTS
SOME VACCINATIONS (INCLUDING TRAVEL VACCINATIONS)
SOME FAMILY PLANNING SERVICES
SOME SCREENING TESTS
GMS Medical Card patients requesting any of the above services are responsible
for the relevant fees.